Refund Policy

This policy forms part of the Terms of Service.

Who decides

Each organizer decides whether their event is refundable. Whether refunds are available, and the cutoff, is shown on the event page and on your receipt before you pay. Check it before buying.

Refunding your own ticket

Where the organizer has enabled refunds, you can request one yourself:

1. Open your receipt — the "view tickets" link in your confirmation email.
2. Choose to refund the order.

You can do this while all of the following are true:

• the order is confirmed and has not already been refunded;
• the organizer has enabled refunds for that event;
• no ticket in the order has been scanned at the door;
• the refund cutoff set by the organizer has not passed.

Refunds are issued in full to the original payment method. Depending on your bank, it can take five to ten business days to appear.

After the cutoff

Contact the organizer directly. Their contact details are on the event page. Organizers can issue a refund at any time at their discretion.

If an event is cancelled or changed

If an event is cancelled, postponed or materially changed, whether you receive a refund is decided by the organizer under their own policy. Contact the organizer for details.

Problems

If something has gone wrong with a refund, contact info@kilikood.ca with your order number.